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Moving or Pushing a Web Hosting Order from one Control Panel to another

You can move a Web Hosting Order along with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel. 1

  2. Search for the Web Hosting Order and proceed to the Order Details view. 2

  3. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  4. Here, you would have to mention the following details:

    • the Customer Username (Email Address) of the Customer account where you wish to move the Web Hosting Order.

    • the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

    Note

    If you are moving the domain name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking the Sign Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the Username (Email Address) to move your domain name to the Customer Control Panel you have just created.

    Attention

    You will encounter the below error messages in case

    • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

      The Customer username and Customer ID are not of the same Customer

    • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

      Invalid Customer.

  5. Select whether you wish to retain the existing Contact Details after the domain name associated with the Web Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

  6. Confirm that the Customer account to which you are moving this Web Hosting Order, is the one you really intend to and click the Confirm button.

Note

  • If you purchased a Web Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Web Hosting Order to the new Customer by following the process explained above.

    Additional Information

    Moving a .EU domain name to another Customer

  • If you have purchased a Web Hosting Order for a .UK domain name, then you cannot move this Order since changing the Registrant Contact constitutes changing the ownership identity of the domain name, which is a billable action.

  • Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Web Hosting Order for a Third level .ME domain name, do ensure that the Customer to whom you are moving the Web Hosting Order has the Default Registrant Contact as a Montenegrin individual or entity.

  • Since move operation is currently not supported for .ASIA domain names, you would not be able to move any Web Hosting Order associated with them.

  • If moving of your Web Hosting Order associated with a .NZ domain name involves change of the Registrant Contact, a new Unique Domain Authentication ID (UDAI) will be generated for the domain name.

    Additional Information

    Locating and modifying the UDAI for your .NZ domain name

Attention

You may encounter an error while attempting to Move Services for a Web Hosting Order, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example: you have purchased Web Hosting for yourdomainname.com through your Customer Control Panel with 1upWebBusiness and have purchased Email Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • You may encounter the below error in case the [new] Reseller (of the Customer under whom the Web Hosting Order is being moved) has not signed for the Web Hosting Product:

    Reseller has not signedup for this Product - Web Hosting. So, we can't complete your request

    In this case, the [new] Reseller needs to sign up for the Web Hosting Product before the Web Hosting Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a Web Hosting Order to a deleted Customer's account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. Inorder to essentially Move / Push this Web Hosting Order away from the current Customer, you will have to add / create the new Customer account.

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